If you don’t hear back from our support team member within 24 hours, we will credit your account.
Any support request that is submitted through our specified support links is guaranteed to receive a response within 24 hours. Please note that this does not mean that our average response time takes 24 hours, on average, it is usually within minutes. If a response is not given within 24 hours, a $1 credit can be requested per ticket.
Contact our billing department to request a service credit to your account.
Notes: Support response guarantee does not include billing, sales, and abuse emails. Support response guarantee does not guarantee resolution within 24 hours, merely a response from a human and not automated response. Total credits in a given month cannot exceed 100% of customer’s hosting fees for the account which the requests were in reference to. This does not include reimbursement for domain name registration, or any other external services purchased while under Web Hosting Revenue.
